1. Introduction

Welcome to thankunature.com (“Website”, “Thanku Nature”, “we”, “our”, “us”). This website is owned and operated by Thanku Nature Herbal & Organics 

By accessing or using our website, you agree to be legally bound by these Terms & Conditions, which apply for an indefinite period and may be updated at any time without prior notice.

For any questions, email us at:
 cs@thankunature.com

This document is an electronic record under the Information Technology Act, 2000 and does not require physical or digital signatures.

2. Ownership of Rights

All content, designs, logos, text, images, software and intellectual property on this website are owned by or licensed to ThankuNature.

You may use the website only for personal, non-commercial purposes.
You may not copy, distribute, modify, resell, or exploit any content without written permission.

3. Accuracy of Information & Invitation to Offer

All products and prices shown are an invitation to offer, not a binding contract.

• Prices include applicable taxes unless stated otherwise

• Packaging, colour, weight, and appearance may vary slightly

• Product colours depend on screen display

• We are not liable for minor inaccuracies or typographical errors

Your order becomes accepted only when the product is dispatched.

4. Eligibility to Use

You must be 18 years or older to use this website.
Minors are strictly prohibited from placing orders.

We deliver only within India.
Orders from restricted states or locations may be rejected.

5. Account Responsibilities

You are responsible for:

• Keeping your login credentials secure

• Ensuring information provided is accurate

• All activity conducted under your account

We may suspend or terminate accounts found to contain false information.

6. User Obligations

You agree:

• To provide correct details

• Not to misuse the website

• Not to attempt fraud, manipulation, or illegal activities

• To comply with all applicable Indian laws

• To use products only for personal use, not resale

7. Prohibited Activities

You must not use the website for:

• Fraud, abuse, harassment

• Copyright infringement

• Uploading malicious software

• Hate speech or obscene content

• Scraping, hacking, phishing

• Commercial resale of products

Violation may lead to legal action.

8. Loyalty Program (Thanku Rewards)

• Reward points are credited 30 days after successful delivery

• Max redemption: 50 points per order

• Points valid for 3 months

• Non-transferable and non-cashable

• ThankuNature reserves full right to modify or withdraw the program anytime

9. Discount Codes

Only one coupon code per order is allowed.

10. Pricing Errors

If a pricing error occurs, we reserve the right to:

• Cancel the order

• Correct the price

• Contact you for confirmation

Refunds are processed if payment was already captured.

11. Order Cancellation by Thanku Nature

We may cancel orders due to:

• Stock issues

• Fraud suspicion

• Verification failure

• Technical errors

Refunds will be processed within 15 days if payment was already made.

12. Financial Information

We do not store your card details.
All payments are processed securely through payment gateways.
Fraudulent usage is the sole responsibility of the user.

13. Communications

By using our website, you consent to receive:

• Emails

• Calls

• SMS

• WhatsApp

• Notifications

14. Product Safety Disclaimer

Our products are natural and handmade.
We recommend:

• Patch test before use

• Consulting a doctor for allergies

• Reading labels carefully

ThankuNature is not liable for allergic reactions.

15. Reviews & User Submissions

All reviews and feedback become the property of ThankuNature.
We reserve the right to use, edit, or remove content.

16. Mandatory Unboxing Video

Customers must record a 360° unboxing video for claims related to damage, shortage, or wrong product.

17. Intellectual Property

All trademarks, content, layout, and materials belong to ThankuNature. Unauthorized use is strictly prohibited.

18. Limitation of Liability

Website is provided “as-is”.
We are not liable for:

• Technical errors

• Delays

• Loss of data

• Indirect or consequential damages

Maximum liability is limited to ₹2000 or order value, whichever is lower.

19. Termination

We may terminate your access without notice if you violate these terms.

20. Dispute Resolution

Disputes shall first go to mediation at Indore Chamber of Commerce.
If unresolved, disputes go to arbitration in Indore under Indian law.

21. Governing Law

All matters are governed by laws of India.
Jurisdiction: Indore Courts only.

22. Grievance Officer

As per law, our Grievance Officer is:

Name: Mr. SARVESH GOSWAMI
Phone: +91 9826297546
Email: info@thankunature.com

23. Policy Updates

We reserve the right to modify these terms anytime.
Continued use of the website implies acceptance.